Refunds and cancellation

Summary

Paid club plans are sold by Dilraf for the Sightscreen product. You can cancel a subscription at any time. We do not auto-renew without a clear plan period shown at checkout or on your invoice. Store reviewers: the free member app does not charge end users inside the app; club billing is arranged with Dilraf.

Cancellation

Email sightscreen@dilraf.com from the address on your club account (or ask your club administrator to write) to cancel. Cancellation takes effect at the end of the current paid period unless we agree otherwise in writing. You keep access until that date. After cancellation we keep club data available for export for a reasonable window, as described in the Privacy Policy, then delete it.

Refunds

If you cancel within fourteen (14) days of first paying for a new paid plan and have not substantially used the service for live match scoring, we will refund the unused fees for that period on request. Setup fees shown as one-off on the pricing card are refundable only if we have not started onboarding work.

Otherwise fees already paid for a commenced period are non-refundable except where required by applicable law or where Dilraf caused a sustained failure of the service that we could not remedy after notice.

On-premise licences and maintenance are quoted separately and follow the written quote.

How to request a refund

Write to sightscreen@dilraf.com with your club name, the email used at purchase, and the invoice or payment reference. We aim to respond within five business days. Approved refunds are returned to the original payment method where the processor allows.

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